Refund policy

Thank you for shopping at Flip & Fetch. We value your trust and aim to ensure a smooth and satisfying experience. If you're not completely satisfied with your purchase, we're here to help.

Eligibility for Returns

We accept returns under the following conditions:

  1. Product Condition:
    • Items must be unused, unopened, and in their original packaging.
    • Any tampered or used product will not be eligible for return.
  2. Time Frame:
    • Returns must be initiated within 14 days of receiving the product.

Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • Products with broken seals or missing labels.
  • Items purchased on final sale or during clearance events.

How to Initiate a Return

  1. Email us at flipnfetch@gmail.com with the following details:
    • Order number
    • Product name
    • Reason for return (with pictures if the item is damaged).
  2. Our team will respond within 2 business days with return instructions.

Refund Policy

  1. Refund Method:
    • Refunds will be processed to your original payment method within 5-7 business days after the returned item is inspected and approved.
  2. Shipping Costs:
    • Original shipping charges are non-refundable.
    • Customers are responsible for return shipping unless the product was damaged or defective.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Contact us at flipnfetch@gmail.com within 48 hours of delivery.
  2. Provide photos of the damaged/incorrect item and packaging.
  3. We will arrange for a replacement or refund at no additional cost.

Cancellations

  • Orders can be canceled within 24 hours of placing the order, provided they have not been shipped.

Need Help?
If you have any questions or concerns about your return or refund, feel free to reach out at flipnfetch@gmail.com or call us at +91-7054242870.

We’re here to ensure your pet grooming experience is worry-free and delightful! 🐾✨